Frequently Asked Questions 2017-06-25T17:22:26+00:00
Can I travel with my PET? 2017-06-25T17:15:48+00:00

Yes you can, as long as they travel on a PET container.

Are the seats numbered? 2017-06-25T17:15:48+00:00

No. Passengers can sit anywhere available.

I was in the middle of purchasing a ticket when the message ‘An error has occurred’ appeared. How should I proceed? 2017-06-25T17:15:48+00:00

Repeat the purchase process, and in the event the amount has been charged contact our customer support service.

I attempted to purchase a ticket on the Internet and then realised my printer had run out of ink. What now? 2017-06-25T17:15:48+00:00

Take note of the reference number you were given and go to a ticket office during working hours to pick up your ticket.

You can use a mobile phone or other mobile digital device to show your ticket provided it is possible to read and validate the transaction.

I don´t have a credit card. How can I purchase my ticket? 2017-06-25T17:15:48+00:00

Tickets purchased on the Internet can be paid for with a credit card or using the Multibanco payment service.

I can carry up to 32 kilos of personal luggage. Does that mean I can take whatever I want provided it doesn´t exceed this weight limit? 2017-06-25T17:15:48+00:00

Yes you can, provided the bulk doesn´t place the other passengers´ luggage at risk or it exceeds the permitted size.

Do all the vehicles in the Get Bus fleet bear the Get Bus markings? 2017-06-25T17:15:48+00:00

No. It is sometimes necessary to hire additional vehicles to meet demand, and these buses do not bear the Get Bus markings. Passengers should pay attention to the panel with the Get Bus logo displayed in the front window of the vehicles.

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I purchased an online ticket and no longer intend to travel. Can I get a refund? 2017-06-25T17:15:48+00:00

We do not refund tickets unless a passenger is unable to travel due to facts which are attributed to the operator.

I purchased a ticket (one way or roundtrip) but due to unforeseen circumstances I can´t return on the planned date and/or time. Can I change the time of my journey? 2017-06-25T17:15:48+00:00

Yes you can. You should contact our customer support service at info@getbus.eu or call + 351 253 262 371. Your ticket is valid for 2 months.

If I miss the bus I have booked on, can I catch the next one? 2017-06-25T17:15:48+00:00

Yes. If for some reason you are unable to travel at the time you have booked, you can travel on following buses, however it will be subject to availability.

Does the bus wait for passengers with bookings? 2017-06-25T17:15:48+00:00

No. The Get Bus express service leaves at the scheduled time.

How far in advance should make my reservation? 2017-06-25T17:15:48+00:00

You can make your reservation with an advance of 30 days to 4 hours before departure time. We always recommend booking in advance at least until the day before the intended trip.

Can the bus make other stops than those scheduled? 2017-06-25T17:15:48+00:00

The arrival and departure points of all Get Bus services are duly specified and the vehicles may not stop to drop off or pick up passengers other than at the scheduled stops.